If you have questions about something regarding the site, or your subscription, you've come to the right place. We're committed to helping you quickly resolve any issues that come up, and happy to answer your questions. Our goal is that you be entirely satisfied with your experience with Inside Philanthropy.
When you subscribe, you will receive a confirmation email from Tinypass. Afterward, you will be automatically logged in when you visit the site. You don't need to login each time. Keep that subscription confirmation email in case you need it. Read below to answer questions you have may have about your subscription.
How Do I Login?
If you're a subscriber, Inside Philanthropy should recognize you and automatically log you in. No further action is needed to access all content. You can tell you're logged in because you won't see a page view counter in the lower left corner of the screen. If the site doesn't recognize you, click here to bring up our paywall and log in at the bottom using the email associated with the account. (If nothing happens when you click the link, it means you're already logged in.)
How Do I View My Account Information?
If you want to see or change your account information, you can login using the confirmation email you signed up with and the password you created at https://dashboard.tinypass.com/. Once you've logged in, you can modify account information or generate receipts.
What if I Forgot My Password?
If you're a subscriber, but forgot your password and are blocked by the paywall curtain, click "Sign In" at the bottom of that screen. You'll be able to reset your password using the email associated with the account.
How can I Access the Site from a Different Computer?
Inside Philanthropy won't recognize subscribers using a new computer or device for the first time. When you find yourself blocked by the paywall curtain, click "Sign In" at the bottom and enter your email username and password. Once your new computer is recognized, you won't need to login again.
How Do I Generate a Receipt?
To generate receipts, login using the confirmation email you signed up with and the password you created at https://dashboard.tinypass.com/. Once you've logged in, click on My History, then click on the transaction you would like the receipt for and click Payment Details. You can get the info needed for a receipt by printing the transaction through your browser or taking a screenshot. Note, payment details only works for your first subscription purchase. For renewal receipts, email us at firstname.lastname@example.org and we'll help.
How Do I Cancel My Subscription?
To cancel your subscription and stop auto-renewal, login to your user account at https://dashboard.tinypass.com/ Then click on My Library to see your billing information. Click the gear icon/manage subscription and then click "Cancel Subscription" on the dropdown menu. You'll have full access to IP until your subscription expires. You can also cancel by emailing your request to email@example.com.
How Do I Change My Password?
Log in at https://dashboard.tinypass.com/. Then click the "person" icon in the upper right-hand corner of the screen and click on Account Settings. Make sure to hit "save" when you're done.
How Do I Change My Method of Payment?
To update your payment method, login to your user account at https://dashboard.tinypass.com/. Then click on My Wallet to see your billing information. Click on the "+" to add a new payment method. Make sure to hit "save" when you're done
How Do I Change the Email Associated with My Account?
Log in at https://dashboard.tinypass.com/. Then click the person icon in the upper right hand corner of the screen and then click on Account Settings. Make sure to hit "save" when you're done.
How Do I Change from a Monthly to an Annual Subscription?
To do this, cancel your subscription following the steps above. You will still have access to the site until your last month of paid subscription ends. After your subscription lapses, sign up for an annual subscription.
How Do I Stop Automatically Renewal for My Subscription?
All subscriptions automatically renew, either monthly, quarterly or annually. If you wish to subscribe only for a finite time period and avoid auto renewal, cancel your subscription. You will still have access to the site for the time period you have paid for and can choose to renew manually after that.
Why Is My Email Not Being Recognized?
If your email isn't recognized by the system, double check to make sure you are using the confirmation email you signed up with. See if you can locate the original confirmation of your subscription by searching your inbox using the word "Tinypass." Or email us at firstname.lastname@example.org and we'll help.
Why Can't I Access a Page on the Site, and My Login Information Won't Work?
If you're asked to log in to view a specific page (as opposed to encountering the paywall curtain) it means that page is currently unavailable to all readers. Usually this occurs when a post is in draft form as we update the page or it has been removed.
I Was Accidentally Billed, How Do I Get a Refund?
If you feel you were billed against your wishes and want a refund, please email us at email@example.com
Do You Offer a Group or Institutional Rate?
No. We only offer one set of rates. But one subscription account can be shared among members of the same institution.
Do You Offer a Student Discount?
No, not at this time. But we will occasionally provide complimentary access for researchers studying philanthropy.
Can I Pay by Check?
If you want to pay by check, please email us at firstname.lastname@example.org. We'll send you an invoice and establish an account once we receive payment.
Other questions or problems?
Please direct queries about your account to us at email@example.com.